1. First choose the commitment length that is right for you (longer commitments = more savings to you) .
2. Decide how many hours you want access to the facility per month.
3. Decide if you want a Single membership or Group membership.
4. Continue through the checkout process to sign up.
5. Download the 365 Golf app from the App Store or Google Play store.  You will also receive an email confirmation with a link to download the app.
6. Sign in to the app using the email and password you chose during sign-up.
7. Sign the waiver and schedule your first tee time all within the app.
8. If you signed up for a group membership don’t forget to go to the account section and add your sub users to the account.
9. Create a TrackMan account if you haven’t already done so.

The 365 Golf app is your key to the facility. When you have an active booking a button will show up on the app home screen which will allow you to open the door to get in.  Be sure to have location services enabled for the 365 Golf app or else the it won’t know you are on site.

You can schedule the facility using either the 365 Golf app or by going to app.my365golf.com.

If you are on a Group membership, you can easily manage access for up to 3 sub-users directly from your account (additional users may be added for an additional cost). All members (primary and sub-users) on a group plan share the plan’s hours collectively.

1. Primary User: Once your account is activated you can navigate to Account -> My Group to add sub-users to your membership.  Share the invite codes to your sub users.
2. Sub-User Access: Sub-users need to sign up using the invite link or invite code.  Once they create their account they will be linked to the group membership and will be able to schedule tee times using the group’s plan limits.  Sub-users will need to sign the waiver before scheduling their first tee-time.

Hours are calculated per bay and not per head. For example, you bring 4 guests and use 1 bay for 2 hours. This only uses up 2 hours of your daily & monthly allotment.  If you book 2 bays at the same time for 2 hours then you will have used 4 hours of your daily & monthly allotment.

Hour allotments restart each billing cycle (monthly based on the date you signed up).  We do not roll over unused hours month to month to ensure that all of our members will have fair access to our facility each month.

Make sure you have an active booking and that you are at the correct location.
The app will only grant you access the the facility if you have an active booking (you can access the facility up to 15 minutes early).  You must also be at the facility with your phone’s location services enabled for the app to know you are on-site

If you are still unable to access the facility then navigate to the resources section of your app to send a message to our team for help.

Our members already have the capability of booking multiple bays simultaneously for up to 2 hours per day for 2 bays or up to 4 hours per day for 1 bay.

If you are interested in booking both bays for longer than 2 hours you may purchase additional hours within the 365 Golf app.  Non-members are also able to book tee-times at our regular per-session rate.

In addition, we encourage you to consider having your event catered. You are welcome to work out the details with your own caterer. However, we have a preferred caterer that is very familiar with putting on events in our facility. Please send an email to events@my365golf.com for pricing, food options, available dates, etc.

No. Once your commitment period is fulfilled, your membership continues automatically on a month-to-month basis until you cancel it — it does not cancel on its own. Monthly payments keep processing until you make a change.

You can cancel your membership within the 365 Golf app or at app.my365golf.com.  If you choose to cancel your membership early you will need to pay the early cancellation fee.

We know your golfing needs change with the seasons—you might want more simulator time during a snowy January than in the middle of July. You can easily adjust your membership level at any time while keeping your original commitment length intact.

You can upgrade or downgrade your plan within your account online or in the 365 Golf App.

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Upgrading Your Plan

• You can choose to upgrade your plan immediately by paying the price difference from the current plan to the upgraded plan or you can schedule the plan to upgrade on your next billing cycle.

Downgrading Your Plan

If you find you don’t need as many hours for the upcoming month, you can request a downgrade.

• Effective Date: Downgrades take effect on your next billing cycle.

• No Refunds: We do not offer prorated refunds or discounts for downgrades made mid-billing cycle, so you will keep your current hour allotment until the end of the billing cycle.

Note: Changing your membership level adjusts your monthly hours and rate, but it does not restart or extend your original 12-month commitment.

Other Upgrades

Within your account or in the app you can upgrade the number of concurrent bookings, add additional hours beyond your plan limitations (Increased hours reset each cycle).

Change Commitment Length

Send our team an email or message using the app if you are interested in extending your membership commitment length to lower your monthly membership fees.

Reach our team an email or message using the app and let us know how you want us to adjust your membership commitment.

If you LENGTHEN your membership, you will be charged a lower monthly amount starting next month. For example, you signed up for a 3 month commitment, but then decide to switch to a 12 month commitment to get lower monthly pricing, let us know and next month you will be charged less!

If you want to cancel your membership in the middle of an unfulfilled commitment you will be assessed an early cancellation fee for cancelling early.  3 and 6 month commitments will be assessed a fee equivalent to one month while 12 month commitments will be assessed a fee equivalent to two months.

Please note that membership fees are processed based on the day of the month you sign up.  Renewals will happen on or around the same day you signed up.  You must cancel prior to your renewal date to avoid paying for an additional month. (You can cancel anytime during the month and your membership will continue until the end of the month)

We’re sorry to see you’re thinking about cancelling. Before you do — did you know you can downgrade to a plan with fewer hours instead? That keeps your access while lowering your monthly cost, and it’s often a better fit than leaving entirely.

If you’d still like to cancel, you can do it yourself in the app:

If your commitment is already fulfilled, you can cancel anytime at no charge. Your membership stays active through the end of the current billing cycle you’ve paid for, then ends — no need to time it to a specific date, and no extra month is charged.

If you’re still within your commitment period, you can still leave early by paying a one-time early-cancellation fee.

Prefer help from a person? Email us at info@my365golf.com or message us within the app and we’ll take care of it for you. Because these requests are handled by hand, we’ll need to hear from you at least 3 days before your plan renewal date to make sure your change is processed before the next payment.

Primary User: We refer to the person who signed up for the membership as the primary user. The primary user can invite sub users within their account.  Only the primary user can manage the membership. Primary users may purchase snacks or additional hours using the card on file for the membership.

Sub User: Our members on group plans may have additional users that each have their own access to the facility.  Any bookings made by the primary or sub user count towards the Group plan’s monthly and daily limitations. Sub users can purchase snacks or additional hours using their own payment method (not the payment method used for the membership).

Authorized User: Primary and sub users are authorized users.

Guests: Primary and sub users are welcome to bring guests with them to 365 Golf for no additional charge.  An authorized user must be present for a guest to attend.

When you sign up, your first payment is charged immediately. Your next billing cycle will then fall on the same day each month thereafter.

Any cancellation needs to be in place prior to your next billing cycle to avoid being charged for the next month. You can cancel anytime in the app, or, if you’d like our help, email us at info@my365golf.com at least 3 days before your renewal so we have time to process it. Once a new cycle has started and a payment has been processed, that month’s charge stands — payments already made are non-refundable.